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If you’re staring at a blank study schedule with no idea how to approach your upcoming 700-805 CRM exams, Edurely has you covered. Our selection of Cisco 700-805 CRM exam dumps is a comprehensive and convenient way to get started on your studying. 

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Exam overview

The Cisco Renewals Manager exam (CRM 700-805) is a 60-minute assessment for a Cisco partner’s Renewals Manager to demonstrate their knowledge of the Customer Experience (CX) concepts and tools covered in the Renewals Manager curriculum learning map.  Those achieving a passing score on this exam will have met one of the requirements for Cisco Partners seeking a Specialization in Customer Experience.

• Exam Name: Cisco Renewals Manager
• Duration: 60 minutes
• Languages: English, Japanese

CRM Exam Topics

20% 1.0 Customer Success Foundation

• Describe the components of a Success Plan
• Identify the RM responsibilities within the Success Plan
• Describe the components of a Health Index
• Describe the key recurring revenue financial terms
• Identify the RM role across the RACI
• Explain RM tasks
• Describe the role of a Renewals Manager
  • integration with other account team roles
  • in renewals
• Describe the measurements of success for the RM role

35% 2.0 Business Acumen

• 2.1 Evaluate the products, solutions, and services currently in customer’s network to help
• the customer to achieve business objectives/goals
• 2.2 Explain the value of the products, solutions and services to meet business objectives
• 2.3 Utilize the output from tools (such as TPV and icebreaker) to communicate customer
• products, solutions, and services.
• 2.4 Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer
• procurement options and buying motions
• 2.5 Describe:
• 2.5.an Available To Renew
• 2.5.b Annual Recurring Revenue
• 2.6 Describe the renewal cycle
• 2.7 Assess the financial and service impacts of on-time and delayed renews
• 2.8 Develop an action plan based on renewal risks
• 2.9 Determine the impact of renewals related to Cisco and other products on the company’s
• metrics
• 2.10 Describe contract elements that drive value for customers
• 2.11 Identify recommended actions for contract success

30% 3.0 Leadership

• 3.1 Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by
• leveraging data/insights from all account resources
• 3.2 Perform an end-to-end renewals motion with the customer, in partnership with the
• account team
• 3.3 Identity upsell/ cross-sell opportunities through renewals motion, that can deliver higher
• value outcomes for the customer and incremental ARR for the vendor
• 3.4 Describe the customer’s procurement process
• 3.5 Explain how the customer perceives the value of their IT solutions
• 3.6 Identify the steps for developing a renewal quote
• 3.7 Identify steps to process exceptions or non-standard elements of a renewal quote
• 3.8 Identify the steps for processing an order

15% 4.0 Cisco Tools and Processes

• 4.1 Explain Smart Accounts and Smart Licensing
• 4.2 Describe:
• 4.2.a TPV
• 4.2.b Cisco Ready toolset
• 4.3 Explain Enterprise agreements
• 4.4 Explain licensing models
• 4.5 Explain the CX Portfolio (including newly introduced offers)
• 4.6 Explain the deal management (example: CCW) process

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