Cisco Renewals Manager (700-805 CRM)
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The Cisco Renewals Manager exam (CRM 700-805) is a 60-minute assessment for a Cisco partner’s Renewals Manager to demonstrate their knowledge of the Customer Experience (CX) concepts and tools covered in the Renewals Manager curriculum learning map. Those achieving a passing score on this exam will have met one of the requirements for Cisco Partners seeking a Specialization in Customer Experience.
- Exam Name: Cisco Renewals Manager
- Duration: 60 minutes
- Languages: English, Japanese
CRM Exam Topics
20% 1.0 Customer Success Foundation
- Describe the components of a Success Plan
- Identify the RM responsibilities within the Success Plan
- Describe the components of a Health Index
- Describe the key recurring revenue financial terms
- Identify the RM role across the RACI
- Explain RM tasks
- Describe the role of a Renewals Manager
- integration with other account team roles
- in renewals
- Describe the measurements of success for the RM role
35% 2.0 Business Acumen
- 2.1 Evaluate the products, solutions, and services currently in customer’s network to help
- the customer to achieve business objectives/goals
- 2.2 Explain the value of the products, solutions and services to meet business objectives
- 2.3 Utilize the output from tools (such as TPV and icebreaker) to communicate customer
- products, solutions, and services.
- 2.4 Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer
- procurement options and buying motions
- 2.5 Describe:
- 2.5.an Available To Renew
- 2.5.b Annual Recurring Revenue
- 2.6 Describe the renewal cycle
- 2.7 Assess the financial and service impacts of on-time and delayed renews
- 2.8 Develop an action plan based on renewal risks
- 2.9 Determine the impact of renewals related to Cisco and other products on the company’s
- 2.10 Describe contract elements that drive value for customers
- 2.11 Identify recommended actions for contract success
30% 3.0 Leadership
- 3.1 Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by
- leveraging data/insights from all account resources
- 3.2 Perform an end-to-end renewals motion with the customer, in partnership with the
- account team
- 3.3 Identity upsell/ cross-sell opportunities through renewals motion, that can deliver higher
- value outcomes for the customer and incremental ARR for the vendor
- 3.4 Describe the customer’s procurement process
- 3.5 Explain how the customer perceives the value of their IT solutions
- 3.6 Identify the steps for developing a renewal quote
- 3.7 Identify steps to process exceptions or non-standard elements of a renewal quote
- 3.8 Identify the steps for processing an order
15% 4.0 Cisco Tools and Processes
- 4.1 Explain Smart Accounts and Smart Licensing
- 4.2 Describe:
- 4.2.a TPV
- 4.2.b Cisco Ready toolset
- 4.3 Explain Enterprise agreements
- 4.4 Explain licensing models
- 4.5 Explain the CX Portfolio (including newly introduced offers)
- 4.6 Explain the deal management (example: CCW) process
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Frequently Asked Questions
Account evaluations, risk analysis, due diligence, creating a win-win renewal plan, ownership and upkeep of renewal opportunities and forecasts, negotiation, utilizing internal resources, and concluding renewals before to expiration are all tasks that fall under this person’s responsibility.
In a solutions-led sales approach, the first stage is typically exploration, which involves learning about the goals of the client and the network’s state at the time.
The CCNA exam is one of the most difficult ones available. During the exam, the students’ capacity to construct a network using Cisco technology will be tested. Although the test covers a variety of subjects, switching and routing data packets is the primary emphasis.
The CCNA certification can open doors to a variety of rewarding careers. The CCNA course provides a solid basis for an IT career, and it can be furthered in any way. Students who complete the course gain knowledge of the most recent networking technologies, software development techniques, and job-role-specific training.
Once obtained, Cisco certificates are valid for three years. Each certificate’s continuous validity is increased by three years whenever the prerequisites for recertification are met. There are no restrictions to keep the certification active throughout this time.
The CCNA certification is the ideal career booster for you whether you work in information technology (IT) professionally or are a recent graduate. A certification course for learning the basics of networking is called Cisco Certified Network Associate, or CCNA.
It is not necessarily difficult to get a job at Cisco, but it may be competitive as Cisco is a well-respected and successful company. In order to increase your chances of getting a job at Cisco, it is important to have the necessary qualifications and experience, and to make sure that your resume and application stand out. Networking and building relationships within the industry can also be helpful. Ultimately, the level of difficulty in getting a job at Cisco will depend on the specific role and the competition for that position.
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