Microsoft Dynamics 365 Customer Service
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Introduction to Microsoft Dynamics 365 Customer Service Functional Consultant- MB 230 Exam:
The IT world is progressing at an exceptional level and to match this market you have to acquire the latest skills and knowledge in your desired IT field. IT certifications can provide you with the most up-to-date and innovative skills. To acquire any certification, you have to pass the required exam for it. If you are a functional consultant in charge of configuring and executing Dynamics 365 Customer Service solutions for customers, the Microsoft Dynamics 365 Customer Service Functional Consultant certification can help you showcase your abilities and progress your career.
To obtain the Microsoft Dynamics 365 Customer Service Functional Consultant certification and improve your skills as a functional consultant and build expertise in customer service, you must first pass the MB-230 exam.
What is the MB-230 Exam?
The MB-230 exam is required for earning the Microsoft Dynamics 365 Customer Service Functional Consultant Associate Certification. The exam is designed for candidates that are functional consultants with experience in customer service. They are responsible for putting in place omnichannel solutions that emphasize service, quality, dependability, efficiency, and customer happiness.
This exam assesses your ability to manage cases and Knowledge Management; manage entitlements and SLAs; implement scheduling; implement multi-session Customer Service experiences; manage analytics and insights; implement Microsoft Power Platform; implement Connected Customer Service; and implement routing.
Who can appear in the MB-230 Exam?
Candidates for this exam are functional consultants with experience in customer service. Candidates who can collaborate with solution architects to build and implement service management practices and also who can work with customer engagement administrators to implement and improve customer service components such as knowledge management, feedback, and integrated services can appear in this exam.
What is the path of the requirement for earning the Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification?
To earn this certification, you must pass the MB-230 exam, the major prerequisite.
Other Skills and Knowledge:
Candidates must be experienced in customer service methods, including case analysis, knowledge management, unified routing and queues, entitlements, resource planning, service-level agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, Customer Service workspaces, Customer Voice, and Omnichannel for Customer Service.
Skills Measured and Exam Topics of MB-230 Exam
The exam will consist of the following skills measured. To pass the exam, you must deeply understand these exam topics.
- Manage cases and Knowledge Management (25–30%)
- Manage entitlements and SLAs (5–10%)
- Implement scheduling (5–10%)
- Implement multi-session experiences for Customer Service (20–25%)
- Manage analytics and insights (10–15%)
- Implement Microsoft Power Platform (5–10%)
- Implement Connected Customer Service (5–10%)
- Implement routing (5–10%)
Latest Exam Details of MB-230 Exam
|Exam Name:||Microsoft Dynamics 365 Customer Service Functional Consultant|
|Exam Format:||40-60 questions|
|Exam Duration:||Not defined- Approximately 120 minutes|
|Passing Criteria:||700 out of 1000.|
|Languages:||English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German|
|Exam Cost:||$165- may differ in various countries|
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Frequently Asked Questions
The MB-230 exam is the path of the requirement for availing of the Microsoft Dynamics 365 Customer Service Functional Consultant Associate Certification and this assesses your ability to manage cases and Knowledge Management; manage entitlements and SLAs; implement scheduling; implement multi-session Customer Service experiences; manage analytics and insights; implement Microsoft Power Platform; implement Connected Customer Service; and implement routing.
There are no defined criteria for the MB-230 exam but according to various sources and professional feedback, the exam comprises 40-60 exam questions mostly multiple-choice questions.
To pass the MB-230 exam, you must be aware of the exam format and should have authentic study resources. Before preparing for the exam, make sure you have read and gone through all the course contents. After this, follow the study guide provided on Microsoft’s official site. To ensure your preparation must use exam dumps. Our MB-230 exam dumps mimic the real exam and will acquaint you with the exam format and content. Eduerly dumps are the fasted tool for passing the MB-230 exam. You can also avail of practice tests which will enhance your readiness level.
There are many authentic resources for preparing for the MB-230 exam. The resources included official sources as well as Edurely exam dumps. Through these resources, you can familiar with the exam format and topics which will help you to pass the exam quickly.
1- Microsoft Official Study Guide
2- Microsoft Training
- Instructor-led Training
- Self-paced Training
3- Practice tests
How to obtain the Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification?
Passing the MB-230 exam is the requirement for earning the Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification.
Take the MB-230 Exam Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification
Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification cost $165. The cost may vary according to the geographical location and area where it is proctored.
There Microsoft role-based MB-230 certification is valid for one year from the date that you complete all requirements to earn that certification. After the validity period, you have to renew the certification by taking the latest assessment exam.
As of the recent year, the average annual Microsoft Dynamics Functional Consultant pay is $119900. The majority of individuals earn between $94500 and $148000 every year.
Microsoft doesn’t provide any defined time to complete the exam. But usually, the candidates have 120 minutes to complete the MB-230 exam.
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