Ace Your MB-230 Exam with Our Comprehensive and Refreshed MB-230 Dumps – 2024

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Microsoft Dynamics 365 Customer Service

MB-230

Microsoft

211 Last Week Results!

1100

Candidates Passed MB-230 Exam

99%

Average Score in Real Exam at Testing Center

98%

MB-230 Questions from Edurely in Real Exam

Introduction to Microsoft Dynamics 365 Customer Service Functional Consultant- MB 230 Exam:

The IT world is progressing at an exceptional level and to match this market you have to acquire the latest skills and knowledge in your desired IT field. IT certifications can provide you with the most up-to-date and innovative skills. To acquire any certification, you have to pass the required exam for it. If you are a functional consultant in charge of configuring and executing Dynamics 365 Customer Service solutions for customers, the Microsoft Dynamics 365 Customer Service Functional Consultant certification can help you showcase your abilities and progress your career.

To obtain the Microsoft Dynamics 365 Customer Service Functional Consultant certification and improve your skills as a functional consultant and build expertise in customer service, you must first pass the MB-230 exam.

What is the MB-230 Exam?

The MB-230 exam is required for earning the Microsoft Dynamics 365 Customer Service Functional Consultant Associate Certification. The exam is designed for candidates that are functional consultants with experience in customer service. They are responsible for putting in place omnichannel solutions that emphasize service, quality, dependability, efficiency, and customer happiness.

This exam assesses your ability to manage cases and Knowledge Management; manage entitlements and SLAs; implement scheduling; implement multi-session Customer Service experiences; manage analytics and insights; implement Microsoft Power Platform; implement Connected Customer Service; and implement routing.

Who can appear in the MB-230 Exam?

Candidates for this exam are functional consultants with experience in customer service. Candidates who can collaborate with solution architects to build and implement service management practices and also who can work with customer engagement administrators to implement and improve customer service components such as knowledge management, feedback, and integrated services can appear in this exam.

What is the path of the requirement for earning the Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification?

Required Exam:

To earn this certification, you must pass the MB-230 exam, the major prerequisite.

Other Skills and Knowledge:

Candidates must be experienced in customer service methods, including case analysis, knowledge management, unified routing and queues, entitlements, resource planning, service-level agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, Customer Service workspaces, Customer Voice, and Omnichannel for Customer Service.

Skills Measured and Exam Topics of MB-230 Exam

The exam will consist of the following skills measured. To pass the exam, you must deeply understand these exam topics.

Manage cases and Knowledge Management (25–30%)
Manage entitlements and SLAs (5–10%)
Implement scheduling (5–10%)
Implement multi-session experiences for Customer Service (20–25%)
Manage analytics and insights (10–15%)
Implement Microsoft Power Platform (5–10%)
Implement Connected Customer Service (5–10%)
Implement routing (5–10%)

Latest Exam Details of MB-230 Exam

Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Format:	40-60 questions
Exam Duration:	Not defined- Approximately 120 minutes
Passing Criteria:	700 out of 1000.
Retirement Date:	None
Languages:	English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German
Exam Cost:	$165- may differ in various countries

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Exam Information

Microsoft Dynamics 365 Customer Service

$165 USD

None

Approximately 40-60

700 (on a scale of 1000)

120 Minutes

None

Frequently Asked Questions

What is the MB-230 exam?

The MB-230 exam is the path of the requirement for availing of the Microsoft Dynamics 365 Customer Service Functional Consultant Associate Certification and this assesses your ability to manage cases and Knowledge Management; manage entitlements and SLAs; implement scheduling; implement multi-session Customer Service experiences; manage analytics and insights; implement Microsoft Power Platform; implement Connected Customer Service; and implement routing.

How many questions are in the MB-230 exam?

There are no defined criteria for the MB-230 exam but according to various sources and professional feedback, the exam comprises 40-60 exam questions mostly multiple-choice questions.

How to pass the MB-230 exam?

To pass the MB-230 exam, you must be aware of the exam format and should have authentic study resources. Before preparing for the exam, make sure you have read and gone through all the course contents. After this, follow the study guide provided on Microsoft’s official site. To ensure your preparation must use exam dumps. Our MB-230 exam dumps mimic the real exam and will acquaint you with the exam format and content. Eduerly dumps are the fasted tool for passing the MB-230 exam. You can also avail of practice tests which will enhance your readiness level.

How to prepare for the MB-230 exam?

There are many authentic resources for preparing for the MB-230 exam. The resources included official sources as well as Edurely exam dumps. Through these resources, you can familiar with the exam format and topics which will help you to pass the exam quickly.

1- Microsoft Official Study Guide

2- Microsoft Training