What is Salesforce Business Analyst Credential

This exam is intended for Business Analysts who have worked with Salesforce before. The successful applicant recognizes needs, collects requirements, and engages with stakeholders to promote the creation of Salesforce solutions that generate business progress.

Salesforce Certified Business Analyst Exam Details

• Exam Code: Business Analyst
• Vendor: Salesforce
• Fee: USD 200
• Name of the Exam: Salesforce Certified Business Analyst
• Passing score: 72%
• Total Questions: 322
• Supporting Format: PDF & Web Practice Test Software
• Test Duration: 105 minutes
• Exam Language: English
• Fee for Retake: USD 100
• Exam Type: 60 multiple-choice, multiple-select, or matching questions

Intended Audience for Business Analyst Certificate

User acceptability testing, requirement gathering, process mapping, user stories, and facilitation of online and physical workshops are all skills required for this position. Candidate may use Salesforce business analysis best practices, drive communication amongst stakeholders, serve as a liaison between the business and development teams, and comprehend the consequences of different software lifecycle techniques.

In order to become a Salesforce Certified Business Analyst, you must have the following qualifications and skills:

• Business analyst 2 years’ expertise, particularly the ability to successfully own and implement business process innovations, is required for this position.
• Salesforce Platform experience spanning two years

Required Skills and Knowledge for Salesforce Certified Business Analyst Exam

The successful applicant has the following skills, knowledge, and abilities:

Skills:

• Set up a discovery process based on the needs of the most important stakeholders.
• Write user stories for each process you’ve mapped out in your company.
• When engaging with technical and business stakeholders at all levels of the company, demonstrate good written and verbal communication skills.
• Make use of your analytical and problem-solving abilities.
• Know what it takes to get a new Salesforce system up and running.
• Recognize the best practices for a Salesforce environment.
• Working knowledge of a certain industry.
• Learn how to facilitate and record meetings.

What are the benefits of a business analyst?

Having these business analyst specialists on your company team will allow you to uncover methods to save expenses, boost business value, and identify relevant issues that need to be addressed. There are various advantages to having these specialists on your team.

Salesforce Certified Business Analyst Exam Outline 2023

Exam candidates are tested on their knowledge and abilities in relation to the following topics. The ideal applicant will have worked as a Salesforce Business Analyst in the past and be able to speak to the practicality of the following features and functionalities. 

Customer Discovery: 17%

• Establish the range of business analysis by defining company strategy, objectives, initiatives, and obstacles.
• Use a customer’s experience with Salesforce to determine the current state of affairs.
• Learn about the duties and obligations of business analysts at various points in the implementation lifecycle.
• Plan your business analysis efforts using the execution lifecycle.
• Use Salesforce data to discover possibilities and restrictions in the customer’s Salesforce environment.
• Show an understanding of Salesforce’s capabilities and the ability to make business recommendations based on that knowledge.

Collaboration with Stakeholders: 24%

• Show an understanding of Salesforce’s capabilities and the ability to make business recommendations based on that knowledge.
• Become a trusted adviser to key stakeholders and serve as a go-between for the technical and commercial sides of a project.
• Determine the most efficient strategy for getting stakeholders to express their business demands based on a given circumstance.
• Explain the process of moving from present state investigation to an agreed-upon future state design.
• Learn how Salesforce’s capabilities and best practices affect the solutions available and the business processes that go hand in hand with those processes.
• Stakeholders must be convinced that the project is worth their time and effort by balancing conflicting goals.

Business Process Mapping: 16%

• Explain how to break down a complicated business process into simple parts and describe its scope.
• Involve stakeholders at various levels of a company by using your knowledge of hierarchical process mapping.
• In order to envision the future state, do analysis and documentation of a business process in order to extract needs and identify resources.
• Govern agreed-upon possible future processes to keep scope in check.

Requirements: 17%

• Differentiate objectives from user stories in order to involve business and technical stakeholders.
• Prioritize and verify current needs in order to build a better future state.
• Regulate the scope of your needs by putting them in a version-controlled repository.

User Stories: 18%

• To have a complete picture of a user’s experience, it’s important to know all of its components.
• Contrasting the description of done with the acceptance requirements.
• Optimize scope by documenting user stories in a versioned repository.

User Acceptance: 8%

• Create a User Acceptance Test (UAT) strategy to verify that your solution fulfills all of the company’s needs.
• Assist with UAT and keep track of the findings to assess whether or not the solution fulfills the specifications.
• When new commercial or technical concerns occur, decide whether or not to release the product.

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