A look Into the Field Service Consultant Exam:

The Salesforce Certified Field Service community benefits from continued excellence and uniformity in skills and knowledge thanks to the successful completion of the certification exam.

The Salesforce Certified Field Service Consultant program’s goal is to evaluate and accredit qualified implementation consultants, partners, and administrators on their capacity to introduce Salesforce Field Service to a company.

Exam Code: Field Service Consultant

Exam Name: Salesforce Certified Field Service Consultant

Audience Description of Field Service Consultant Exam:

Consultants who already have expertise with Salesforce Service Cloud and Salesforce Field Service are the target audience for the Salesforce Certified Field Service Consultant program.

A Salesforce Certified Field Service Consultant uses the Salesforce Field Service product, managed package, and Salesforce Field Mobile application to create and install solutions that support customer business processes and needs. The consultant has knowledge of mobile applications, experience with the field service sector, and a firm grasp of the Salesforce core object model.

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Just be sure to use our most recent study guides. Many students and IT professionals lack the necessary preparation time for the Field Service Consultant test; therefore, we are now assisting them in passing certification exams swiftly and effortlessly. After purchasing Edurely’s exam dumps, you can speak with one of our Salesforce certified experts to learn more about the Field Service Consultant exam. There are some strange outcomes while you are preparing for an exam, such as different questions appearing in the exam that you have not previously prepared for or seeing for the first time in the exam.

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Course Content of Field Service Consultant Exam 2024:

The Salesforce Field Service Consultant exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Salesforce Field Service solutions and have demonstrated the application of each of the features/functions below:

Managing Resources: 16%

• Set up and manage crews.
• Determine how and when to set up different resource types.
• Given a scenario, recommend the appropriate Service Territories and their Members.
• Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.
• Demonstrate how to use skills, skill levels, and time-based skills.
• Show how to use operating hours for service resources, accounts, work orders, and booking appointments.
• Distinguish between field service license types and when to deploy them.

Managing Work Orders: 23%

• Configure Work Order processes, parameters, and Work Types.
• Given a scenario, choose the appropriate Resource Preferences.
• Apply Products Required to a Work Order.
• Analyze how and when to use Work Order Line Items.
• Illustrate how to configure Work Order Milestones.
• Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.

Managing Scheduling and Optimization: 28%

• Understand different field service settings for SFS Administrator.
• Given a scenario, choose the appropriate action to manage a Service Appointment.
• Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.
• Decide on the appropriate Schedule Policy to achieve the business requirements.
• Given a scenario, determine the appropriate option to execute Complex Work in SFS.
• Explain the difference between a multi-day Service Appointment and a standard Service Appointment.
• Outline the differences between aerial versus street-level routing.
• Given a scenario, determine the appropriate dispatch strategy for an organization.
• Compare different filtering options for the Dispatcher Console.
• Explain how to set up optimization.
• Given a scenario, decide the appropriate type of scheduling service to use.
• Given a scenario, decide the appropriate type of optimization service to use.
• Understand the usage of Salesforce Field Service for Date Time tracking fields.

Configuring Mobility: 10%

• Assess the requirements and tools needed to execute a customer sign-off process.
• Given a scenario, configure the Field Service app to support key business processes.
• Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.
• Understand the available SFS Mobile settings.

Managing Inventory: 8%

• Given business requirements, distinguish the appropriate price book model for products consumed.
• Given business requirements, justify which defines applicable inventory model.
• Explain the Return Order object model and process.

Managing Assets: 5%

• Apply procedural concepts to maintain and update assets and asset relationships. 

Configuring Maintenance Plans: 5%

• Given a scenario, recommend the appropriate maintenance plan.

Permissions and Sharing: 5%

• Understand use cases for different types of SFS permission sets.
• Explain how scheduled Service Appointments are shared with service resources.
• Understand the differences between user territories and service territories.

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