An Introduction to the Salesforce Sales Cloud Consultant Exam:

Including Salesforce knowledge in your CV might pay off almost immediately because it is a rapidly rising and increasing field with the highest demand in the IT industry. 

Consultants with experience deploying Sales Cloud solutions in a customer-facing capacity should take the Salesforce Certified Sales Cloud Consultant exam. The Salesforce Certified Sales Cloud Consultant is competent in designing and implementing Sales Cloud solutions that satisfy customer business needs, are sustainable and scalable, and contribute to the long-term success of the customer. The following are some instances of ideas that the chosen candidate should comprehend:

• Create sales and marketing strategies that satisfy organizational needs.
• Create connectors and applications that increase user productivity.
• Track important Sales Cloud metrics by managing data and creating insights.

Exam Code: Sales Cloud Consultant

Exam Name: Salesforce Certified Sales Cloud Consultant

Who Is the Ideal Candidate for Salesforce Sales Cloud Consultant exam?

A Salesforce Certified Sales Cloud Consultant uses Salesforce technologies to create and implement solutions that meet customer business processes and requirements. The consultant can oversee the adoption of these solutions within a client organization because they have experience building solutions that enhance Sales Cloud functionality.

The consultant possesses both industry knowledge and Salesforce application expertise, as well as the skills required to implement numerous applications in typical customer scenarios.

The Salesforce Certified Sales Cloud Consultant is eager to showcase their abilities as installation consultants for cloud computing. The Salesforce Certified Sales Cloud Consultant has one or more years of Salesforce, sales process, and business solution development experience.

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The Salesforce Certified Sales Cloud Consultant exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Sales Cloud solutions and have demonstrated the application of each of the features/functions below:

Sales Practices: 11%

• Given a scenario, assess the factors that influence sales metrics, Key Performance Indicators (KPIs), and business challenges.
• Describe common sales and marketing processes and key implementation considerations.
• Understand when to use Sales Cloud features and related products such as High Velocity Sales, Salesforce Inbox, Salesforce Maps, and Sales Cloud Einstein.

Implementation Strategies: 13%

• Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, deploy, and document).
• Given a scenario, determine appropriate sales deployment considerations.
• Given a scenario, analyze the success of an implementation project.

Application of Product Knowledge: 18%

• Given a set of requirements, design an end-to-end sales process from Lead to Opportunity to Quote to Close to Order.
• Given a scenario, differentiate when it is appropriate to include custom application development vs. third-party applications.
• Describe the appropriate use cases for Account and Opportunity Teams and the effect on sales roles, visibility, access, and reporting.
• Discuss the capabilities, use cases, and design considerations for additional features such as territory management and forecasting.
• Articulate the capabilities, use cases, and design considerations when implementing Opportunity Products, Products, Price Books, and Orders.
• Describe the implementation considerations of multi-currency and advanced currency management.

Lead Management: 7%

• Explain how Campaign capabilities support the sales process.
• Given a scenario, recommend appropriate methods for lead scoring and criteria for lead qualification.
• Discuss the best practices for managing lead data quality in Salesforce.

Account and Contact Management: 11%

• Review how the ownership of Account and Contact records drives access to related records.
• Explain the various methods for establishing access to Accounts, Person Accounts, Contacts, and Opportunities.
• Describe the impact of account hierarchy on visibility, maintainability, and reporting.

Opportunity Management: 10%

• Given a set of requirements, determine how to support different sales process scenarios for an Opportunity.
• Summarize the relationships between sales stages, forecast, and Pipeline Inspection.

Sales Productivity and Integration: 8%

• Discuss use cases and considerations for using email productivity tools, such as Salesforce Inbox and Outlook/Gmail integration.
• Illustrate the use cases and best practices for using collaboration tools, such as Slack, Quip, Chatter, and mobile solutions.

Consulting Practices: 7%

• Analyze and prioritize valid use cases from a client.
• Understand the consulting project lifecycle.

Sales Metrics, Reports & Dashboards: 7%

• Sales Metrics, Reports & Dashboards: 7%

Data Management: 8%

• Explain the use cases and considerations for data migration in Sales Cloud.
• Given a scenario, analyze the implications of large data sets, transaction volumes, integrations, and moving data between Salesforce and other systems.

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