About the User Experience Designer Certification

Those who wish to create and design solutions on the Salesforce Platform should take the Salesforce Certified User Experience (UX) Designer exam 2023. In order to become a Salesforce Certified UX Designer, applicants must have a firm grasp on the fundamentals of user experience design (UX) and be able to apply this expertise to real-world problems. Applicants must also be able to use sentient design to collaborate with clients to discover their wants and demands.

Salesforce User Experience Designer Exam Details

Read on for details about the Salesforce Certified UX Designer exam.

• Name of Exam: Salesforce Certified User Experience Designer
• Vendor: Salesforce
• Language: English
• Code of Exam: User Experience Designer
• Questions Type: MCQs
• Certification Name: User Experience Designer
• Number of Questions: 60
• Material Format: PDF & Web Practice Test Software
• Exam Fee: USD 200
• Passing: 65%  
• Prerequisite: None

Intended Audience for Salesforce User Experience Designer Exam

UX designers, engineers, administration, stakeholders, facilitators, and researchers must have at least six months of practical learning experience working with Salesforce. A minimum of three to six months of experience working with UX design ideas on the Salesforce Platform is required for Salesforce Certified UX Designer applicants.

Those seeking certification as Salesforce Certified UX Designers must be able to show their expertise in the following areas:

• Examining a company’s operations and design specifications.
• A design approach that takes into account user and content Salesforce personas as well as the methods they use.
• Principles and methods of design that are essential.
• The design of the mobile user experience (UX). Designing consumer solutions with a focus on the human being.
• Accessibility and inclusion guidelines and UX design approach. The influence of Salesforce’s declarative features on the user experience.
• The use of branding and aesthetics to influence the acceptance and experience of users.
• Involvement in testing and validation in accordance with the design’s objectives. The design of change management.
• Out-of-the-box Salesforce Lightning Design System (SLDS) vs. bespoke development.
• Use of SLDS to provide new and customized functionality for component parts.

Salesforce User Experience Designer Exam Outline

Candidate performance in the key segments is evaluated by the Salesforce Certified User Experience Designer exam. Applicants should have practical knowledge of the Salesforce Platform with UX design ideas and experience and expertise in each of the following areas.

Discovery: 13%

• If you are given a list of business needs, you need to figure out the research methods and tools you should use while designing a solution.
• Show how to collect requirements and develop a strategy based on existing user experiences in the given situation.
• Identify the primary personas for the Salesforce user experience and the tasks that each of them does on a daily basis.
• As an example, explain how Salesforce may improve user experiences in a certain situation.

UX Fundamentals: 16%

• Determine which UX approach should be utilized to characterize a user’s experience in light of a given circumstance.
• Explain the significance of a company’s visual identity and presentation.
• Identify the most important design concepts and tools for creating a user-friendly and enjoyable interface.
• Describe the foundations of mobile user experience design.

Human-Centered Design: 12%

• Decide how to include human-centered design into a product or service for customers in a certain situation.
• Give some background on the significance of inclusive design.

Declarative Design: 27%

• Explain how fundamental Salesforce objects work in a given situation, how that impacts the user experience, and when to utilize or change them.
• An example situation would be to discuss declarative features that enhance the organization and display of information in static experiences.
• Describe the declarative features that enhance the efficiency of the user throughout a number of steps, given a situation.
• Determine the best global Salesforce setup for a given situation in order to provide optimal user flow.
• Determine how users may get onboarding, assistance, and learning in the context of a given situation.
• In a given situation, explain how branding may be used for a solution.

Testing: 11%

• Plan techniques to validate and test a design with the end-user given a situation.
• Examine methods for ensuring the best possible experiences for users.
• Assess the situation and coordinate any necessary design adjustments.

Salesforce Lightning Design System (SLDS): 21%

• Describe what SLDS is and why it exists.
• Establish an excellent design and setup that is compatible with the main design aesthetic of the Lightning Experience, using the scenario that has been provided.
• SLDS may be used to develop novel and tailored part functionality in the context of a given situation.

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